Help & support

After you register, we look up your TNC licence on the public TNMCIS register. Then wait for an admin to approve your documents before you can apply. You can complete your profile while you wait.

1. Register and upload your TNC certificate.
2. Check your inbox for the verification code, then sign in.
3. Open Profile — aim for 100% complete and turn on "available for shifts".
4. Browse open shifts once you are approved.

Cancelling a booking must be at least 24 hours before the shift starts (see shift details when booked).

Hospitals need an approved licence on file before posting shifts. Complete your organisation profile first.

1. Register and submit licence documents.
2. After approval, post shifts from Post a shift or the month planner.
3. Monitor bookings under Bookings and Monitor.

WhatsApp and SMS alerts are coming soon. Some notices may already arrive by email. Do not assume a WhatsApp or SMS will always be sent.

• Booking confirmations when you accept or post a shift
• Reminders before a shift starts
• Important account notices (e.g. approval, suspension)

Tip: Use your active mobile number in E.164 format (e.g. +255712345678) on your profile. If you do not receive messages, check the number in Profile or contact us.

Commission-plan hospitals accrue a 15% commission on completed shifts. That invoice is our fee only. You pay each nurse their full agreed rate yourself. Money for nurses does not pass through NurseKonekt.

1. Sign in as a hospital user.
2. Open Billing in your dashboard.
3. Generate the invoice for the month you need.
4. Pay via M-Pesa or bank transfer using the details shown on the invoice.
5. Submit your payment reference on the invoice page for confirmation.

You pay the nurse per shift at the rate on the posting. Pay the NurseKonekt invoice separately. The invoice due date is not the nurse payment window.

• Forgot password? Use forgot password on the sign-in page. We email a one-hour reset link. If you still cannot get in, email [email protected].
• Email not verified? Check spam, then request a new code from the verification screen after signing in.
• Account suspended? You will see a message at login. Contact support to appeal.
• Platform admin? Use the separate admin sign-in — not the nurse/hospital login.