Help & support

After you register, verify your email, then wait for an admin to approve your TNC credentials. You can complete your profile while you wait.

1. Register and upload your TNC certificate.
2. Check your inbox for the verification code, then sign in.
3. Open Profile — aim for 100% complete and turn on "available for shifts".
4. Browse open shifts once you are approved.

Cancelling a booking must be at least 24 hours before the shift starts (see shift details when booked).

Hospitals need an approved licence on file before posting shifts. Complete your organisation profile first.

1. Register and submit licence documents.
2. After approval, post shifts from Post a shift or the month planner.
3. Monitor bookings under Bookings and Monitor.

NurseLink sends updates to the phone number on your profile — usually by WhatsApp or SMS, depending on what is enabled for your account.

• Booking confirmations when you accept or post a shift
• Reminders before a shift starts
• Important account notices (e.g. approval, suspension)

Tip: Use your active mobile number in E.164 format (e.g. +255712345678) on your profile. If you do not receive messages, check the number in Profile or contact us.

Each month, your hospital can generate an invoice for completed shifts. The bill includes nurse fees per shift plus an 8% platform fee.

1. Sign in as a hospital user.
2. Open Billing in your dashboard.
3. Generate the invoice for the month you need.
4. Pay via M-Pesa or bank transfer using the details shown on the invoice.
5. Submit your payment reference on the invoice page for confirmation.

Nurses are paid per shift by the hospital according to the rate on each posting. NurseLink helps you find cover; payment timing follows your agreement with each nurse unless your invoice states otherwise.

• Forgot password? Use the reset link on the sign-in page (if enabled) or email [email protected].
• Email not verified? Check spam, then request a new code from the verification screen after signing in.
• Account suspended? You will see a message at login. Contact support to appeal.
• Platform admin? Use the separate admin sign-in — not the nurse/hospital login.